Terms & Conditions


Paying for your classes

We take payment on a fortnightly cycle. When purchases are made through the online store, the first payment will process at the time of purchase, then the following automatic payments will occur on the day your fortnightly contract renews (excluding any introductory offers). The first payment will include any relevant joining fee as it applies. Payments will continue on a fortnightly cycle until such time as the member cancels their membership (refer below). All payments are processed through direct debit via Ezidebit with a nominated credit card or bank account. Please be aware that Ezidebit will process any relevant charges for default of payment according to their terms and conditions.

Attending extra classes

Of course, we appreciate you will enjoy the classes so much you may wish to attend more! No problems…If you are on the 2 or 4 session options and wish to attend extra classes within a given fortnight, you can simply purchase an extra session from us just $22. If you think this will be a regular occurrence, it will be much more cost effective to simply upgrade your membership, which is as simple as letting us know!

Changing your membership

If you wish to change your membership option, simply complete the relevant change of membership form. Please refer to the form for relevant notification periods and change of payments.

Suspending your membership

On the GETT Ultimate package you can suspend with no charge (for a minimum of 1 full calendar week). On the GETT Committed and GETT Started packages, memberships can be suspended for a minimum of 2 full calendar weeks, with an administration fee of $10 per week. To facilitate a suspension, simply complete our suspension form. In the event of a suspension, the subsequent fortnightly payment will be postponed by the duration of the relevant suspension period and your regular payment cycle will change accordingly.

Cancelling your membership

While we would love to see you stay, we are not going to charge you just because things change! If you need to cancel your membership at any time, simply complete the membership cancellation request at least one week prior to the next payment cycle. Please note, any unused classes remaining at time of cancellation will not be credited.

Unused Classes

Any unused class credits will not be carried to the following fortnightly cycle. Why? Because our many years of experience have shown one very obvious truth – if you don’t attend training, you won’t get results! By committing to and attending your classes every fortnight, we can assure you that the results will come. We will be there to assist however possible and also provide an extensive timetable to make achieving your attendance goals possible. Of course, you can simply track your attendance and adjust or change your class bookings online as required to account for any changes in your life – it’s as easy as that!

Introductory Offers

Offers may vary, but are restricted to the use of one offer per person. Offers will only be available to new participants of GETT Fitness, with bookings subject to class availability. Offers may not be transferred to others and the same individual must attend any classes within the specified period of the introductory offer.

Promotions & Special Deals

Please note that additional Terms & Conditions may apply to Promotions & Special Deals. These will be specified at the time of the Promotion and may over ride our standard Terms & Conditions in some circumstances.

Ezidebit Service Agreement

I/We hereby authorise Ezidebit Pty Ltd ACN 096 902 813 (Direct Debit User ID number 165969, 303909, 301203, 234040, 234072, 428198) (herein referred to as “Ezidebit”) to make periodic debits on behalf of the “Business”.

I/We acknowledge that Ezidebit is acting as a Direct Debit Agent for the Business and that Ezidebit does not provide any goods or services (other than the direct debit collection services to me/us for the Business pursuant to the Direct Debit Request and this DDR Service Agreement) and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement that I/we have with the Business.

I/We acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of my/our agreement with the Business and the terms and conditions of the Direct Debit Request (and specifically the Debit Arrangement and the Fees/Charges detailed in the Direct Debit Request) and this DDR Service Agreement.

I/We acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/we will contact my/our financial institution if I/we are uncertain of the accuracy of these details.

I/We acknowledge that it is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/we agree that Ezidebit will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that there may be a delay in processing the debit if:-
(1) there is a public or bank holiday on the day of the debit, or any day after the debit date;
(2) a payment request is received by Ezidebit on a day that is not a banking business day in Queensland;
(3) a payment request is received after normal Ezidebit cut off times, being 3:00pm Queensland time, Monday to Friday.
Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise Ezidebit to vary the amount of the payments from time to time as may be agreed by me/us and the Business as provided for within my/our agreement with the Business. I/We authorise Ezidebit to vary the amount of the payments upon receiving instructions from the Business of the agreed variations. I/We do not require Ezidebit to notify me/us of such variations to the debit amount.

I/We acknowledge that Ezidebit is to provide at least 14 days notice if it proposes to vary any of the terms and conditions of the Direct Debit Request or this DDR Service Agreement including varying any of the terms of the debit arrangements between us.

I/We acknowledge that I/we will contact the Business if I/we wish to alter or defer any of the debit arrangements.

I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be directed to the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business and/or Ezidebit. If no resolution is forthcoming, I/we agree to contact my/our financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee is payable by me/us to Ezidebit. I/We will also be responsible for any fees and charges applied by my financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Ezidebit.

I/We authorise Ezidebit to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Request and may be payable to Ezidebit and subject to my/our agreement with the Business agree to pay those fees and charges to Ezidebit.

Credit Card Payments
I/We acknowledge that “Ezidebit Health Fitness” will appear as the merchant for all payments from my/our credit card. I/We acknowledge and agree that Ezidebit will not be held liable for any disputed transactions resulting in the non supply of goods and/or services and that all disputes will be directed to the Business as Ezidebit is acting only as a Direct Debit Agent for the Business. I/We acknowledge and agree that in the event that a claim is made, Ezidebit will not be liable for the refund of any funds and agree to reimburse Ezidebit for any successful claims made by the Card Holder through their financial institution against Ezidebit.

I/We acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit Card Fee, whichever is greater as detailed on the Direct Debit Request.

I/WE appoint Ezidebit as my/our exclusive agent with the regard to the control, management and protection of my/our personal information (relating to the Business and contained in the DDR Service Agreement). I/WE irrevocably authorize Ezidebit to take all necessary action (which Ezidebit deems necessary) to protect and/or correct, if required, my/our personal information, including (but not limited to) correcting account numbers and providing such information to relevant third parties and otherwise disclosing or allowing access to my/our personal information to third parties in accordance with the Ezidebit Privacy Policy.

Other then as provided in this Agreement or the Ezidebit Privacy Policy. Ezidebit will keep your information about your nominated account at the financial institution private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, to be referred to a debt collection agency for the purpose of debt collection or as otherwise required or permitted by law. Further information relating to Ezidebit’s Privacy Policy can be found at http://www.ezidebit.com.au/privacy-policy/

I/WE hereby irrevocably authorise, direct and instruct any third party who holds/stores my/our personal information (relating to the business and contained in this DDR Service Agreement) to release and provide such information to Ezidebit on my/our written request.